Sewer Line Inspection in San Mateo

  Mark and his associate, Brian, absolutely saved us last Friday after an "emergency" plumber left us in the lurch.

Long story short, we had a clogged and... read more perpetually-running toilet, which meant that the bowl would fill up and risk overflowing, so once an hour, all night long, I set an alarm and went to go manually empty the toilet with a bucket. By 645am, on 45min of sleep, I was DONE. I sent out a desperate message on Yelp. Mark replied in 10min. By 7am, we had a plan.

Allowing for travel time and parts acquisition (better to get stuff in advance and show up slightly later than show up earlier, only to have to go back out for a part), they showed up at 9am, and our "little toilet problem" had revealed itself to be a "big clog problem", with our tub backing up, and water leaking from the living room ceiling downstairs AND the garage ceiling. But they fixed it all! Toilet valve was fixed, so it no longer perpetually runs, the clog has been eliminated, and the leaks stopped.

A problem like this is par for the course with a plumber. Having said that, there are two distinct points I should make to really highlight why Capri Engineering is special:

1. Mark explained everything to me, step by step, clearly and professionally--not just what the problem was and how it would be fixed, but he also taught me some basic plumbing preventative measures, WITHOUT patronizing me. As a woman, this is actually really important.

2. Capri isn't just plumbing, they do it ALL. Our ceiling is, miraculously, generally ok, but if it wasn't, they'd be able to come back and repair it just as easily as the plumbing.

Think of Capri Engineering as a general contractor--i.e., someone who handles plumbing AND electrical AND construnction--who happens to respond to emergency calls. Now, think of how many companies you know who actually do that. You usually get one or the other, but not both, unless they're limited to one kind of service. That's what makes Capri so special: they're a one-stop shop that ACTUALLY gets the job done. ALL the jobs, in fact.

  Mark and team were life savers. My kitchen drain was leaking and they came out right away to help us address it. Things I really liked about them were:
... read more /> 1. Prompt - they were the first to call me when I had an issue
2. Friendly - they were nice to me and my dad throughout the whole visit
3. Pricing is a lot less than their competitors. More people should be using these guys.

If I needed anything in the future, Mark would be the first person I called

  I had a great experience working with Mark. We'd been having issues with the heat in our shower and needed a cartridge replacement. Most plumbers weren't willing to... read more work with our build (WaterWorks) but Mark did bespoke research to help us find the right part - and fit us in late in the evening. Really talented engineer and great person.

  Contacted Mark the owner to replace an outdoor pvc system near my pool house with copper so it lasts and also replace a faulty house shutoff valve. He... read more and his team provided an excellent and reasonable quote and timing for services and did an outstanding job. Highly reliable / flexible and excellent communicator!

  Reached out for a kitchen sink clog,he was fast,friendly and the price was reasonable!

  Mark from Capri Engineering was able to provide a reasonable quote for a small paver repair work. The pavers were uneven and some of the borders were falling apart. Mark... read more and his team are able to fix the problem quickly. I will definitely recommend Mark and use his service again in the future.

  My kitchen faucet turned faulty and I posted a project to get plumbing assistance. Mark promptly responded back with a hypothesis he had already guessed from the problem description. Mark... read more went on to provide interactive help guiding me through a couple steps that eventually led to faucet head as the root cause, all this at 10:30pm at night for NO CHARGE! He generously mentioned he wouldn't have liked charging for a 2 minute diagnostic and turned down my offer to Apple Pay.

I'm super impressed by the generosity, skill and ethic displayed, would contact this business for future needs, and recommend to fellow neighbors. Way to go Mark and team!

  Mark and his team responded promptly to my initial inquiry. The dialogue I had with them about the nature of the work was really good. They came exactly on time... read more and finished the work to my satisfaction.

  I had a system that needed to be disassembled and sent back to the manufacturer for service. I was no longer on good terms with my installer. Mark stepped in... read more and took on the challenge. I sent him the manual of the system and he was able to come down with one of his workers and disassemble my system and pack it for shipping back to the manufacturer. In all, a great experience. Mark is very knowledgeable and great to work with. Looking forward to having him reinstall my system once its is back from the manufacturer. I would whole heartedly recommend working with him.